Office 365 User Not Syncing to Portal / Duplicate Attributes

Office 365 User Not Syncing to Portal / Duplicate Attributes

If a user isn't syncing to Office 365 (hereby known as O365), the user probably has duplicate attributes. e.g. same e-mail address / proxy address etc

To find the offending item run the following in command prompt:

ldifde -f filename.ldf -d "CN=username,OU=users,DC=domain,DC=com"

open the file and look for objectGUID e.g. yv3teZPLCRijv1MhJ9BeHP==

 

Now open up Azure Powershell and run: connect-msolservice

log on

run

get-msoluser -userprincipalname username@domain.com |fl > c:\sources\username.txt

Open this TXT file

Look for

ImmutableID

This is the O365 version of objectGUID

 

If they are the same, this is probably not causing the sync problem. Investigate other reasons.

If they are different......

 

Open up DirSync (FIM Sync Engine) on the DirSync server

C:\Program Files\Windows Azure Active Directory Sync\SYNCBUS\Synchronization Service\UIShell\miisclient.exe

Go to MetaVerse Search

search for

Source Anchor and the enter the GUID - to see which user is syncing...

Now, on prem, run the following LDIFDE domain dump (yes the whole thing):

ldifde -f domaindump.ldf -d "DC=domain, DC=com"

it may take a long time!

 

Open this file when its completed downloading using notepad++ - normal Notepad will probably crash if you have a large directory.

Now do a search for the objectGUID which is synced to O365, this will show you the offending account that probably has a duplicate mail address.